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33 Hot Management Strategies for Maximizing "The PLUS 10% Game"
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The need to create positive results in the areas of sales, customer loyalty and teamwork is an ongoing challenge!
Creating, strengthening and deepening bonds between you and your valuable customers or prospects is imperative.
Unlocking the imagination that produces the ultimate in continuous improvement and innovative ideas is essential.
Discovering new perspectives that fuel productivity, teamwork, customer loyalty, career satisfaction and profitable results is the life blood of every organization.
This special report offers practical ideas you can use today to maximize and leverage your results by utilizing "The PLUS 10% Game: 52 High Impact Leverage Points for Enhanced Sales, Customer Loyalty and Teamwork" with your team or organization. Our research of successful organizations and successful people reveals they view every interaction as an opportunity to create lasting, positive impressions. Positive impressions with customers, prospects, vendors, suppliers and coworkers.
The superstars make it a game to create lots of positive impressions and are constantly looking for ways to improve performance. They're on a never ending quest to "raise the standard of performance" and enjoy a competitive advantage.
Superstars are hungry for new ideas and possibilities to add value for their customers, partners and team members. And, that's what the "PLUS 10% Game" is all about—creating value and making a difference for you, your customers, coworkers and everyone you interact with.
As you begin the "PLUS 10%" process, consider these five key points:
Key Point #1: Enjoy the Process!
Success is a journey, not a destination. You'll never arrive at perfection but you can certainly move toward excellence. Explore the ideas in this report with a new curiosity of how you might be able to incorporate what has worked for others. Above all, be a "GROUND ZERO THINKER"—someone who keeps an open mind and doesn't get stuck in the "this is the way we've always done it here" mentality. Assume abundant new opportunities and possibilities exist.
Key Point #2: Swipe and Adapt!
Look for ways you can adapt concepts and practices that work. Why reinvent the wheel? But do tailor ideas to your unique business situation.
Key Point #3: Start Slowly…
Be enthusiastic and start immediately, but do not try to change the course of humanity overnight. We encourage you to select the five most meaningful ideas that capture your imagination and play with those. Then, enhance the process "PLUS 10%" and play with five additional ideas or concepts.
Key Point #4: Plan for Success!
We recommend pulling out your calendar and planning for success. Schedule time to examine your "PLUS 10%" possibilities. Schedule time with your team to discover new innovative ideas. Schedule time to implement the ideas offered in the discovery process. Use the "Plus 10% Game" book as a tool to capture ideas, activities and your strategic plan. If every person on your team has their own personal copy of "The Plus 10%" they can capture their ideas for innovation.
Key Point #5: Have FUN!
Studies reveal that creativity is enhanced when the group is having fun! Make the Plus 10% process a game, have fun, get zany! There are very few rules to innovation but having fun and enjoying the process seems to be one of them. Be willing to play "outside-the-box" to examine new possibilities.
Here are 33 Hot Ideas for Maximizing The PLUS 10% Game:
1. Personal Motivation.
The book offers 52 different focal points focusing on high impact leverage points. Pick one a week and review the thoughts offered. We've found that by isolating a single useful message each day, we can inspire ourselves, enhancing our mental and physical approach to a great day.
2. Team Motivation.
Offer the team the opportunity to focus on one high impact leverage point each week. Solicit their ideas for a "PLUS 10%" improvements. Create a brag session about things they're already doing well on this particular leverage point.
3. Focus Tool for Customer Loyalty Results.
Customer Loyalty does not happen by mistake. It happens as a result of commitment, focus and consistent, hard work. Use the "PLUS 10% Game" to help focus your team on the little things that can produce a huge impact! Focus on one of the 52 topics each week with the intent of enhancing performance to insure customer loyalty.
4. Focus Tool for Teamwork Results.
Can teamwork be enhanced "PLUS 10%" in your organization? (I have never had someone answer "No" to that question). Teamwork takes work and "The PLUS 10% Game" will provide ideas for enhancing performance in many areas of the team. Begin your teamwork focus with chapters 1-8, "Your Trapeze Buddy", and watch the light bulbs turn on!
5. Focus Tool for Sales Results.
Top producing sales people are not 100% better than their competition or peers, they simply do the little things, 10% better. "The PLUS 10% Game" is the perfect sales tool to focus on the issues that produce big results. Begin with Chapter 10: "Create Value, Everyday", then try Chapter 17: "Listening Skills" and grow your sales team from there.
6. A Focus Tool for Personal Relationship Results.
Success in life revolves around people. Use "The PLUS 10% Game" as your tool for enhancing relationships with every human you know. What if you and your team enhanced people skills a mere PLUS 10%? Would that have a powerful impact in your company?
Explore Chapters: 3-8; 14; 16 & 17; 33-41
7. Use with Sales Teams to Enhance "Processes"--PLUS 10%
Stop. Focus. Enhance PLUS 10%. What processes in the sales cycle can be enhanced PLUS 10%? You'll find the book loaded with ideas, thoughts and perspectives your sales team can tap into. Pick one or two points per week and look at ways for making your sales team more effective, efficient and productive.
Examine Chapters: 1-8; 11 & 12; 18 & 19; 20; 24-28; 33 & 34; 38; 45-50.
8. Use with Customer Service Teams to Enhance Processes "PLUS 10%".
Customer service teams will benefit greatly from the ideas in the book. They are on the cutting edge of working with customers. They have ideas and perspectives on processes, people and procedures. They listen (or they should) to the customer everyday. Tap into this gold mine one leverage point at a time!
9. Make One Leverage Point the Focus of the Week.
On a company wide basis, create a "Leverage Point of the week" campaign. Offer prizes for the best "PLUS 10%" ideas. Use it as the basis of the weekly meeting. Pick one and brain storm as a team for PLUS 10% Possibilities!
10. Assign Five Leverage Points per team.
Here's a quick way to impress your team with how innovative they can be. Divide the group into "idea generation" teams. Five to seven team members seems to work best. Assign two to three leverage points per team. (See the Brainstorming Rules on pg. 26 of The Plus 10% Game.) Allow ample time for the teams to discover ideas. Regroup and have the teams "report back" to the rest of the group their "PLUS 10%" findings. You'll be amazed at the ideas that will come from this session.
11. Pick Your Personal Top Ten High Impact Leverage Points.
I recommend you read through the entire book before stopping and conducting the exercises. As you read through the entire book make a note about the leverage points that seem to have the most impact in your business or department. Pick your top ten, prioritize them 1-10, then get to work and discover "PLUS 10%" possibilities.
12. Internal Communication Campaign.
If you're looking to raise the level of sales, customer loyalty and teamwork in your company, department or branch, follow the BONUS IDEA format at the end of this report. Communicate internally on a consistant basis.
13. "Welcome Aboard" New Employees.
Start new hires out on the right foot from day one with their own copy of "The PLUS 10% Game". Include them in the process of creating positive impression on a consistent basis and being on the look out for "PLUS 10%" opportunities. Fresh eyes can offer new insights to the process.
14. "Welcome Aboard" New Vendors and Suppliers.
Are all your vendors and suppliers as committed to teamwork and customer loyalty as you are? The "PLUS 10% Game" is the perfect tool for designing and enhancing winning relationships. Work together to enhance performance and design value added strategies.
15. "Welcome Aboard" New Customers.
Show your commitment to customer loyalty and your customer's ultimate success by looking for ways to be of more value to them. "The PLUS 10% Game" is a great tool for examining high impact leverage points with your valued customers.
16. Revitalize Inactive Accounts.
Do you have accounts that used to be solid clients/customers and are now more inactive than active? This could be happening because they feel a competitor is more quality, service or teamwork oriented than you are. Look for the impact points most important to these customers and explore "PLUS 10%" possibilities for earning their business. The book will reveal one or two areas for enhancement.
17. Thank Your Customer.
A great way to say "Thank you" is with a value added item that will help people be more successful. Help your customers discover their own "PLUS 10%" possibilities today. The book sure beats giving your customer a dozen donuts.
18. Customer-of-the-Month! Campaign.
Acknowledge one, two or twenty of your customers as "Customers of the Month". Customers love the acknowledgment, appreciate the recognition and are always looking for ways to grow their business. You'll be a hero because you're the one interested in their success.
19. Staff & Sales Meetings.
Looking for one or two ideas to enhance your meetings? Contained within the pages of "The PLUS 10% Game" are 52 topics you can use to support your efforts in customer loyalty, teamwork, improved sales and maintaining the edge needed to be a leader in your industry. Pick one topic per week and tap into your team for ideas and possibilities to enhance performance on the topic identified.
20. Internal Gifts and Acknowledgment.
Acknowledgment doesn't cost much yet is a huge investment. Use "The PLUS 10% Game" as an opportunity to say thanks, acknowledge someone's contribution to the team, or reward a hot idea or performance. The book lasts much longer than flowers, is better for one's health than candy and far more functional than a coffee mug. AND, the gift will help people perform at an even higher level. Everybody wins!
21. Outside Gifts and Acknowledgment.
Do you have vendors, suppliers, customers, or prospects that you want to recognize and acknowledge? Use "The PLUS 10% Game" as your acknowledgment tool. The book has a lasting impact when they pull it down from their shelf every week and explore growth opportunities in their business. When they succeed, you're a hero!
22. Gifts for Special Occasions.
Would you rather receive 1.) another meaningless, dust collecting, space consuming "trinket" or 2.) something that can positively impact your relationships at work, at home, and help you generate ideas for growing more wealth and more fun in your life? (The correct answer is number 2!) Well, so would others around you! Coffee mugs are great but how many coffee mugs helped someone important to you discover new possibilities for an enriched life. Keep 10 or 12 copies on hand for those special occasions!
23. Speed Brain Storm Your High Impact Leverage Points.
Speed brainstorming is a great way to shake out the "uncreative" cob webs and wake up the creative genius inside you. Here's how simple it is to play: Select a handful of leverage points to explore. Write the name of one leverage point on a sheet of flip chart paper. Place all the pieces of paper in "stations" around the room. I like to tape the papers to the wall. Divide your group into teams. Each team visits each station for two minutes. (Again, apply the rules of brainstorming) At the end of two minutes they rotate to the next station. Two minutes later they rotate to the next station, and so on until they've gone to every station. You'll be amazed at the results of this exercise!
24. E-mail the Focal Point of the Week.
Use modern technology and keep the important High-impact leverage points in front of your people. Create an electronic message board for people to jot their PLUS 10% ideas for consideration.
25. Paycheck Stuffers.
People will open at least one envelope every time-their Pay checks. Stuff a high-impact point in the envelope. It'll get read! Include a reply sheet and watch the ideas add up!
26. Bench Marking Tool.
What are the leaders in your industry doing on key leverage points? Use the book as a lens from which you evaluate your performance compared with the bench marking standards. This will give your team something to shot for.
27. Competition Tool.
How does your competition perform on key leverage points? Use the book as a lens from which you evaluate your performance compared with the competition. This will keep you on your toes.
28. Create Additional Leverage Points Important to Your Success.
Use the book as a primer to discover leverage points important in your business. Make a list—perhaps 52—of the most important leverage points in your industry. Then "PLUS 10%" 'em. (I'd love to receive a copy of that list—might be the basis for another book!)
29. Design Screen Savers with "PLUS 10%" Ideas.
One client is in the process of designing screen savers that have all 52 leverage points as a source of reminder and reinforcement.
30. Idea of the Month Award.
Reward the team or individual that offers a "PLUS 10%" winner. Keep the innovation conversation alive and find ways to reward, acknowledge and recognize individuals and teams that offer superb ideas.
31. Use to Kick Off a Meeting or Convention.
"The PLUS 10% Game: Moving Your Team to the Next Level" is a great message to be heard as a kick-off or close of a meeting or convention. Every company is looking for ways to enhance performance in sales, customer loyalty and teamwork. Call our office for ideas on our training and speaking programs.
32. Use the Leverage Points in Company News Letters to Reinforce Key Topics.
Feel free to pull ideas and use them in company newsletters to reinforce key learnings. But please remember, give credit where credit is due. (If you use a section of the book in a newsletter please include my name and phone number. Please send me a copy of the newsletter for my files.)
33. Use in External Newsletters to Stimulate Value Added Ideas.
Create value for your customers and vendors by focusing on one leverage point in your publication. You can offer ideas your team has generated to enhance processes and relationships, "PLUS 10%".
(See the credits note above!)
Bonus Idea! Using the "Plus 10% Game" to Set the Stage for a Meeting.
1. Make sure each attendee has paper and pen available.
2. Select one chapter theme that supports the objective of your meeting.
3. Read aloud or allow participants to read on their own the "thoughts" section.
4. Invite the group to spend 5-6 minutes to write what this section means to them both personally and professionally. There are no wrong answers--simply reflect and capture your thoughts on the topic. You might want to focus the groups answers as it relates to… "Teamwork" or "Service" or "Sales" or "Success" or… The sky is the limit.
5. At the end of the alloted time, ask for a volunteer to share their thoughts on the matter. Allow others to share their thoughts as time permits. You'll likely start slowly but then most people will want to get in on the action.
6. Acknowledge the group for their participation, insights and innovation. Acknowledge there are lots of great ideas in the group- Then tie this process and theme into the meat of your meeting.
Bonus-Bonus Idea:
Collect the thoughts and have someone type them up, create an album with the insights of the group. Makes for a great reinforcer with the participants.
Buy "The PLUS 10% Game: 52 High Impact Leverage Points to Enhance Sales, Customer Service & Teamwork" by Mark Rosenberger on Amazon.com
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